Guest feedback analysis at scale, simplified.
Guest feedback analysis at scale, simplified.
Deeply analyse and track trends in your guest feedback, from multiple sources - get simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.
Deeply analyse and track trends in your guest feedback, from multiple sources - get simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.
Guest feedback analysis at scale, simplified.
Deeply analyse and track trends in your guest feedback, from multiple sources - get simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.
All guest reviews, for all hotels…analysed in seconds.
This is nothing like your other tools. Sunbeam takes all your unstructured feedback, and simply tells you what your customers are saying in plain English, with no manual work. It's that easy.
@miffed-guest-246
"5/5 for breakfast variety, only problem was the missing pillowcases. When I went to the front desk, no one was there to help."
Thousands of comments
Issue
1, 281
-100
Experience
/
Return Rate
Missing items in the room directly impacts guest's first impressions
Clustered into issues
All guest reviews, for all hotels…
analysed in seconds.
This is nothing like your other tools. Sunbeam takes all your guest feeback (from everywhere), and simply tells you what your guests are saying in plain English, with no manual work. It's that easy.
"5/5 for breakfast variety, only problem was the missing pillowcases. When I went to the front desk, no one was there to help."
@miffed-guest-246
Thousands of guest comments
Issue
1, 281
-100
Experience
/
Return Rate
Missing items in the room directly impacts guest's first impressions
Biggest issues & ideas
Implement a second housekeeping check
Moderate fix
Provide guests with tea & coffee upon arrival
Easy fix
Uncover the stories behind the scores
Uncover the stories behind the scores
What good is a star rating if it doesn't tell you what it means? No more guesswork. Dive into each insight in detail, see breakdowns of the data, and track its change over time.
See the scores
Dive deeper
into issues
We're a small team of experts
building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Retain full
data ownership
GDPR
Compliant
Robust
Encryption
We're a small team of experts
building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Retain full
data ownership
GDPR
Compliant
Robust
Encryption
We're a small team of experts building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your guest feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your hotels
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your guest feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your hotels
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your guest feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your hotels
This is the future of feedback.
Try it for free.
Sign up and get started with a analytics or surveys in a matter of minutes.
No commitment, no catch.
This is the future of feedback.
Try it for free.
Sign up and get started with a analytics or surveys in a matter of minutes.
No commitment, no catch.
This is the future of feedback.
Try it for free.
Sign up and get started with a analytics or surveys in a matter of minutes.
No commitment, no catch.
All guest reviews, for all hotels…
analysed in seconds.
This is nothing like your other tools. Sunbeam takes all your unstructured feedback and simply tells you what your customers are saying in plain English, with no manual work. It's that easy.
"5/5 for breakfast variety, only problem was the missing pillowcases. When I went to the front desk, no one was there to help."
@miffed-guest-246
Thousands of comments
Issue
1, 281
-100
Experience
/
Return Rate
Missing items in the room directly impacts guest's first impressions
Biggest issues
& ideas