See how Borough Arms Hotel ranks against other hotels in Newcastle-under-Lyme

The Borough Arms Hotel in Newcastle-under-Lyme presents a mixed picture for guests. While location stands out with a perfect NPS score, indicating its strong appeal, the Room category suffers significantly, particularly due to poor ratings in the bathroom and amenities. Food receives a favorable response, especially breakfast, though the overall experience is hampered by staff interactions. While there are several positives, especially in value for money, the hotel clearly has notable areas for improvement, particularly in room quality and personnel service.