See how The Jade ranks against other hotels in Kensington and Chelsea

The Jade in Kensington and Chelsea presents a mixed experience for guests. While the location receives outstanding praise, with nearly perfect scores for nearby attractions, the room quality significantly detracts from the overall impression. Notably, the bathroom and bed amenities are major pain points for guests, contributing to a low score in room satisfaction, despite a positive sentiment for other aspects like amenities. The staff interactions are generally well-received, but there's room for improvement, particularly in the reception service, highlighting areas that the hotel could address to enhance the overall guest experience.