See how Novotel Cardiff Centre ranks against other hotels in Cardiff

Novotel Cardiff Centre provides a mixed guest experience, with notable strengths and significant weaknesses. While the hotel's food offerings, particularly breakfast, receive positive feedback, the room category suffers dramatically, primarily due to very low scores in the bathroom and lighting subcategories. Additionally, the staff experiences are inconsistent, with waitstaff receiving high praise while the reception areas lag behind. This disparity reflects the hotel's overall score, which is buoyed by its food and some facility features but hampered by room quality and service issues, indicating considerable room for improvement.