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Hotels in Kensington and Chelsea

See how Henley House Hotel ranks against other hotels in Kensington and Chelsea

Hotel Insights

Henley House Hotel in Kensington and Chelsea presents a mixed experience for its guests. While the location is exceptionally rated, securing the top spot and a perfect score, other areas such as the bathroom facilities and temperature control significantly hinder the room category, resulting in negative sentiments. Food options, particularly breakfast, are positively received, but staff interactions, especially at reception, also fall short, indicating that service improvements could enhance overall guest satisfaction.

Overall

NPS: 43

15th

in Kensington and Chelsea

from 651 reviews

Room

NPS: -3

22nd

based on:
281 reviews

Food

NPS: 32

21st

based on:
117 reviews

Location🥇

NPS: 100

1st

based on:
154 reviews

Staff

NPS: 55

64th

based on:
67 reviews

The rankings

How does Henley House Hotel compare to 86 other hotels in Kensington and Chelsea?
Hotel NameRankRoomFoodFacilitiesLocationStaff
Point A Kensington Olympia14th-3755769082
Henley House Hotel15th-332---10055
Mornington Hotel London Kensington, BW Premier Collection16th-2559329777
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