See how Macdonald Houstoun House ranks against other hotels in West Lothian

Macdonald Houstoun House in West Lothian offers a mixed experience for guests. While the hotel excels in facilities, particularly the spa and gardens, which received outstanding scores, guests find significant faults with the room quality, especially the bathrooms, and the dining options, notably the restaurant and breakfast. Staff interactions are also inconsistent, thanks to positive feedback on reception but concerning criticisms of waitstaff, indicating there's ample scope for improvement in both service and food quality to enhance the overall guest experience.