See how Mercure Swansea Hotel ranks against other hotels in Swansea

The Mercure Swansea Hotel presents a challenging experience for guests. While the location scores impressively at 66.7, providing convenient access, both the Room and Food categories face significant criticism. The Room score suffers largely due to poor feedback on bathrooms, with a notable -77.8 sentiment, while the Food category is pulled down by a severely disappointing restaurant, despite a positive breakfast option. Conversely, staff interactions are a bright spot, earning a strong score of 73, highlighting the potential for positive customer service amidst the concerns. Overall, the hotel's mixed reviews suggest that improvements in room quality and dining options are essential for enhancing guest satisfaction.