See how The Queen at Chester Hotel, BW Premier Collection ranks against other hotels in Cheshire West and Chester

The Queen at Chester Hotel, BW Premier Collection presents a mixed bag in guest reviews. While the location earns high praise, with an impressive score for public transport, the rooms leave much to be desired, particularly due to severe issues with bathrooms and lighting. On a brighter note, breakfast service receives notable accolades, positively impacting the food category, although both the bar and restaurant options fall short of expectations. Staff interactions are generally favorable, but some shortcomings in waitstaff service could be improved. Overall, the hotel's strengths in location and breakfast contrast sharply with the dissatisfaction regarding room quality, suggesting a need for significant updates in this area to enhance overall guest satisfaction.