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Hotels in Liverpool

See how Phoenix Hotel Liverpool ranks against other hotels in Liverpool

Hotel Insights

Phoenix Hotel Liverpool presents a mixed picture for guests, with notable strengths and significant weaknesses. While the location is highly praised, contributing positively to the overall sentiment, the room quality is a major concern, particularly around bathrooms and amenities, which receive very low scores. Staff interactions are a highlight, showcasing good service that helps elevate the hotel's overall rating, yet there remains a need for improvement in room comfort and dining options to enhance the guest experience.

Overall

NPS: 28

43rd

in Liverpool

from 572 reviews

Room

NPS: -26

51st

based on:
285 reviews

Food

NPS: 3

33rd

based on:
69 reviews

Location

NPS: 77

62nd

based on:
73 reviews

Facilities

NPS: 43

19th

based on:
21 reviews

Staff

NPS: 69

47th

based on:
101 reviews

Price

NPS: 4

30th

based on:
23 reviews

The rankings

How does Phoenix Hotel Liverpool compare to 68 other hotels in Liverpool?
Hotel NameRankRoomFoodFacilitiesLocationStaff
Hope Street Hotel42nd2628289575
Phoenix Hotel Liverpool43rd-263437769
Crowne Plaza Liverpool City Centre by IHG44th-942329878
How did we do this?We’ve taken real reviews from all over the internet to make the ultimate hotel league table

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