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See how The Imperial Hotel ranks against other hotels in UK

Hotel Insights

The Imperial Hotel in the UK presents a complex picture for its guests. While the location scores impressively with a net positive sentiment of 79.1, the experience in rooms is notably lacking, primarily due to significant complaints about the bathrooms and beds, leading to a concerning score of -27.4 for that category. Positive feedback on the food, particularly breakfast, contrasts sharply with overall frustrations about the hotel facilities, indicating that while there are redeeming features, substantial improvement is necessary in several critical areas, especially in room quality and facilities.

Overall

NPS: 14

3173rd

in UK

from 526 reviews

Room

NPS: -27

2934th

based on:
241 reviews

Food

NPS: 33

1302nd

based on:
84 reviews

Location

NPS: 79

2756th

based on:
86 reviews

Facilities

NPS: -40

2405th

based on:
30 reviews

Staff

NPS: 68

2245th

based on:
68 reviews

The rankings

How does The Imperial Hotel compare to 139 other hotels in UK?
Hotel NameRankRoomFoodFacilitiesLocationStaff
The Imperial Hotel3173rd-2733-407968
How did we do this?We’ve taken real reviews from all over the internet to make the ultimate hotel league table

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