See how The Charles Hotel ranks against other hotels in Medway

The Charles Hotel in Medway presents a challenging experience for its guests. While the location impresses with a notable positive sentiment score, the room conditions—particularly the bathroom—are significantly criticized, heavily impacting the overall perception of the hotel. Furthermore, food quality and staff interactions leave much to be desired, with reception being specifically highlighted as a weak point, contributing to the hotel ranking in the bottom tier of the region. This combination of factors results in an overall score that reflects a pressing need for improvements across various areas to enhance guest satisfaction.