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Hotels in Torbay

See how The Grand Hotel ranks against other hotels in Torbay

Hotel Insights

The Grand Hotel in Torbay presents a somewhat mixed experience for its guests. While the location is a standout feature with a high positive sentiment score, issues in the Room category, particularly with bathrooms and temperature control, heavily detract from the overall experience. The food service sees some positive notes, especially at breakfast, but the restaurant faces criticism. Staff performance appears to be an area needing improvement, with both reception and waitstaff receiving negative feedback. Overall, the hotel offers certain appealing aspects but struggles with consistency across key service areas.

Overall

NPS: 13

13th

in Torbay

from 963 reviews

Room

NPS: -26

9th

based on:
349 reviews

Food

NPS: 15

9th

based on:
185 reviews

Location

NPS: 93

4th

based on:
127 reviews

Facilities

NPS: 0

10th

based on:
142 reviews

Staff

NPS: 49

14th

based on:
152 reviews

The rankings

How does The Grand Hotel compare to 13 other hotels in Torbay?
Hotel NameRankRoomFoodFacilitiesLocationStaff
The Osborne Hotel12th18238577
The Grand Hotel13th-261509349
TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort14th-805368361
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