See how Bedford Swan Hotel and Thermal Spa ranks against other hotels in Bedford

The Bedford Swan Hotel and Thermal Spa presents a mixed bag of experiences for guests. While its location earns top marks with a perfect score, the hotel struggles significantly in the Room category, particularly with bathrooms, bedding, and temperature, leading to a negative overall sentiment despite a modest positive NPS. Additionally, food and staff services rank on the lower end, with dining options receiving little acclaim and service interactions seen as subpar, indicating that while the hotel's location is a strong asset, there are notable deficiencies in comfort and customer service that need addressing.