Sunbeam for hotels

Guest feedback analysis at scale, simplified.

Sunbeam is an AI-powered tool that deeply analyses and tracks trends in your guest feedback, from multiple sources, to give you simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.

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”What really interests me is that it's pulling data from many sources”
”It's great for analysing large amounts of text at scale and getting detailed insights”
”(with other tools) It's just been so time consuming to go through all the comments ”
”We used Sunbeam to understand what customers were saying, and what we could improve”
”We can see 'this is a problem that our customers clearly have'”
”Sunbeam delivered exactly what I've been trying unsuccessfully to use Microsoft Copilot for”
”What really interests me is that it's pulling data from many sources”
”It's great for analysing large amounts of text at scale and getting detailed insights”
”(with other tools) It's just been so time consuming to go through all the comments ”
”We used Sunbeam to understand what customers were saying, and what we could improve”
”We can see 'this is a problem that our customers clearly have'”
”Sunbeam delivered exactly what I've been trying unsuccessfully to use Microsoft Copilot for”

Insights

Sunbeam helps you demystify your feedback

Click below to see how we draw specific insights from guest feedback.

5/5 for breakfast variety, only problem was the missing pillowcases. When I went to the front desk, no one was there to help.

generates insights
  • Issue
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    Missing items in the room directly impacts guest first impressions

    account_circleHotel Manager
    Experience/ Return rate
Works with:
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  • Expedia Logo
  • Google Logo
  • Hotels Logo
  • Booking Logo
  • Hotels Logo
  • Expedia Logo
  • Google Logo
  • TripAdvisor Logo
  • Yelp Logo
  • Yelp Logo
  • TripAdvisor Logo
See specifics that boost satisfaction
Share clear, specific, data-driven insights with your staff and leadership teams.
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Know what delights guests - and what doesn’t
Track how guest feedback evolves over time, from check-in to check-out.
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Track and resolve issues, before they escalate
See how guest feedback affects KPIs such as: occupancy rate, repeat bookings, and online reviews.
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Pricing

Choose what works for you

Select a plan that’s packed with the best features for understanding your guests better, increasing occupancy rates, and driving customer satisfaction.

Monthly

£199

£99/month, per property

The perfect low-commitment plan to get started

  • Unlimited amounts of feedback
  • Unlimited data sources
  • Analysis tooling included
  • Export capabilities
  • Multi-language feedback support
  • Dedicated support representative
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Annual

£1999

£999/year, per property

Ideal for companies looking to scale their feedback operations

  • Unlimited amounts of feedback
  • Unlimited data sources
  • Analysis tooling included
  • Export capabilities
  • Multi-language feedback support
  • Dedicated support representative
Start free trial