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Hotels in Newcastle upon Tyne

See how Grey Street Hotel ranks against other hotels in Newcastle upon Tyne

Hotel Insights

The Grey Street Hotel in Newcastle upon Tyne presents a contrasting picture for guests. While the location scores exceptionally well, earning a strong positive sentiment of 93.2, the room experience is significantly undermined by critical feedback on the bathroom and temperature, resulting in an overall room score of -20.5. On a brighter note, the food offerings, particularly breakfast, have received high praise with a score of 52.0, showcasing the culinary potential that could enhance guests' stays. However, the outstanding service from the staff, reflected in an impressive score of 89.5, underscores that attentive service can still shine through amidst other challenges.

Overall

NPS: 40

14th

in Newcastle upon Tyne

from 1211 reviews

Room

NPS: -20

25th

based on:
589 reviews

Food

NPS: 52

4th

based on:
152 reviews

Location

NPS: 93

11th

based on:
221 reviews

Facilities

NPS: -2

22nd

based on:
58 reviews

Staff

NPS: 90

8th

based on:
172 reviews

The rankings

How does Grey Street Hotel compare to 35 other hotels in Newcastle upon Tyne?
Hotel NameRankRoomFoodFacilitiesLocationStaff
Caledonian Hotel13th-71458981
Grey Street Hotel14th-2052-29390
Hotel Indigo Newcastle by IHG15th-111479380
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