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Hotels in County Durham

See how Hotel Indigo - Durham by IHG ranks against other hotels in County Durham

Hotel Insights

Hotel Indigo - Durham by IHG showcases a strong performance overall, particularly in location and staff, where it ranks among the top hotels in the region. The location receives an impressive sentiment score, reflecting favorable guest experiences. However, there are noticeable challenges in the Room category, with negative feedback surrounding bed comfort and lighting dragging down its ratings. While areas like decor and bathroom amenities manage to deliver some positives, the dining experience is mixed, with breakfast and restaurant offerings being well regarded, whereas the bar experience lags behind.

Overall

NPS: 42

9th

in County Durham

from 594 reviews

Room

NPS: 6

8th

based on:
243 reviews

Food

NPS: 35

11th

based on:
119 reviews

Location

NPS: 95

5th

based on:
83 reviews

Facilities🥈

NPS: 58

2nd

based on:
48 reviews

Staff

NPS: 85

5th

based on:
93 reviews

The rankings

How does Hotel Indigo - Durham by IHG compare to 15 other hotels in County Durham?
Hotel NameRankRoomFoodFacilitiesLocationStaff
The Kingslodge Inn - The Inn Collection Group8th-1437529680
Hotel Indigo - Durham by IHG9th635589585
The Morritt Hotel10th-4042238966
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