See how Mercure Tunbridge Wells Hotel ranks against other hotels in Tunbridge Wells

The Mercure Tunbridge Wells Hotel presents a somewhat mixed experience for guests. While the location is a highlight, scoring positively and ranking respectably, the hotel struggles significantly in areas such as Room comfort, particularly due to poor bathroom conditions. Dining options, especially the restaurant, are notably lacking, leading to negative feedback, although breakfast shows some minor positive sentiment. Customer service from staff receives a decent score but could be improved, particularly at the reception. Overall, the hotel has its strengths but faces considerable challenges that affect guest satisfaction.