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Hotels in Cheltenham

See how Queens Hotel Cheltenham ranks against other hotels in Cheltenham

Hotel Insights

Queens Hotel Cheltenham offers a mixed experience, reflecting its overall net positive score of 29.5. While the location is a highlight, earning a remarkable score of 97.5, guests express notable dissatisfaction with room comfort, particularly in areas like temperature and bathroom conditions. The staff performance is somewhat average, despite a decent score for interactions at reception. Food options garner some positive feedback, especially breakfast, but overall, there are significant areas needing improvement to enhance guest satisfaction.

Overall

NPS: 30

7th

in Cheltenham

from 526 reviews

Room

NPS: 0

5th

based on:
224 reviews

Food

NPS: 17

7th

based on:
72 reviews

Location

NPS: 98

4th

based on:
81 reviews

Facilities

NPS: 32

4th

based on:
41 reviews

Staff

NPS: 65

8th

based on:
99 reviews

The rankings

How does Queens Hotel Cheltenham compare to 10 other hotels in Cheltenham?
Hotel NameRankRoomFoodFacilitiesLocationStaff
Citrus Hotel Cheltenham by Compass Hospitality6th-26-2878792
Queens Hotel Cheltenham7th017329865
The George8th-2131-3110080
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