A Voice of Customer tool
for millions of voices
A Voice of Customer tool
for millions of voices
Your customer feedback is constant, vast, and ever-changing. Sunbeam collects, analyses, and monitors all your verbatims in real time, flagging precise issues you can fix immediately. No more detective work.
Your customer feedback is constant, vast, and ever-changing.
Sunbeam collects, analyses, and monitors everything in real time, flagging precise issues you can fix immediately. No more detective work.
A Voice of Customer tool for millions of voices
Your customer feedback is constant, vast, and ever-changing. Sunbeam collects, analyses, and monitors all your verbatims in real time, flagging precise issues you can fix immediately. No more detective work.
Scores & keywords ≠ real understanding
Scores & keywords ≠
real understanding
Your current tools use 'dumb' methods like keyword counts, word clouds, and score tracking, which don't actually help you. You're left playing detective, with hours of manual tagging or keyword searches to find out what the issues are.
This is the future: Powerful, clear, fast.
This is nothing like your other tools. Sunbeam takes all your unstructured feedback, and simply tells you what your customers are saying in plain English, with no manual work. It's that easy.
@angryuser007
"I use [example app] daily, but since the update, I just can't log in. There's so many steps, and it almost always crashes. I might have to cancel."
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Customers talk about
leaving due to difficulties logging in to the app
Biggest issues
& ideas
This is the future. Powerful, clear, fast.
Sunbeam takes all your verbatims and unstructured feedback, and simply tells you what your customers feel, with no manual work. No unhelpful charts — just simple, clear and specific issues prioritised by impact.
"I use [example app] daily, but since the update, I just can't log in. There's so many steps, and it almost always crashes. I might have to cancel."
@angryuser007
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Customers talk about
leaving due to difficulties logging in to the app
Biggest issues & ideas
Redesign the login journey to make it easier
Moderate fix
Fix the technical issues in causing login crashes
Easy fix
Integrate anything.
Integrate anything.
Uncover the powerful stories behind your feedback
Uncover the powerful stories behind your feedback
It's no longer enough to track just satisfaction scores. You need to find the why, and how they are changing. Get notified of new issues and trends, dive into each insight in detail, and see detailed breakdowns of powerful data you can use to push for change.
See the scores change
Dive deeper
into issues
Smarter surveys & widgets that listen and respond
NPS on its own doesn't tell you enough. Our groundbreaking survey tools collect better, richer, more useful feedback by listening to your users.
We're a small team of experts
building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Retain full
data ownership
GDPR
Compliant
Robust
Encryption
We're a small team of experts
building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Retain full
data ownership
GDPR
Compliant
Robust
Encryption
We're a small team of experts building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.
Sign up and get started with Analytics or Surveys in a matter of minutes.
Need to know more? Talk to us.
Sign up and get started with Analytics or Surveys in a matter of minutes. Need to know more? Talk to us.
Sign up and get started with Analytics or Surveys in a matter of minutes. Need to know more? Talk to us.
This is the future. Powerful, clear, fast.
This is nothing like your other tools. Sunbeam takes all your unstructured feedback and simply tells you what your customers are saying in plain English, with no manual work. It's that easy.
"I use [example app] daily, but since the update, I just can't log in. There's so many steps, and it almost always crashes. I might have to cancel."
@angryuser007
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Customers talk about
leaving due to difficulties logging in to the app
Biggest issues
& ideas
Integrate anything.
Integrate anything.