I’ve worked in feedback analytics for over a decade. For most of that time, Qualtrics has been the default choice for enterprise. They positioned themselves as the serious option, especially for big contracts, and they won a lot of business through strong sales execution. But underneath, the product was
Customer Experience
0:00 /1:22 1× Uber’s app does everything, except make it easy to talk to a human when things go wrong. In this quick demo, I break down how user feedback points to one clear, fixable issue - people hit a wall when they need help. Sunbeam shows
Customer Experience
0:00 /2:17 1× You’ve just shipped a big redesign. People hate it. Now what? Ever shipped an update and instantly regretted it? In this 2-minute demo, I show how to use Sunbeam to catch bugs and unhappy users fast, before the reviews turn nasty. Using HSBC’s
Data
My daughter’s school is due for an school inspection, and it got me thinking - these reports are actually a goldmine of feedback. Fortunately, I'm the founder of Sunbeam, a company that specialises in extracting meaning from unstructured feedback. 💡For those outside the UK: Ofsted is the
Hotels & Hospitality
Using our feedback analytics platform for hotels, Sunbeam, we analyze what sets 7-star hotels apart by categorizing millions of pieces of feedback and identifying the themes that drive exceptional experiences.
Employee Experience
If you run an employee survey that allows individual questions to be skipped (which it should!) then you might wonder if this has an impact on representation or margin of error. This is what to expect from employees skipping questions.
Hotels & Hospitality
We built Sunbeam to help you handle the flood of online feedback more easily. While Google Reviews is crucial for local search rankings, it offers only basic filtering for positive or negative feedback. Sunbeam can show you exactly what to improve so your brand always looks its best.
Employee Experience
In many organizations, “anonymous” surveys are actually better described as “confidential.” There’s a critical difference: truly anonymous surveys don’t track who provided which response, whereas confidential ones can tie responses back to individuals.
Employee Experience
If you’re looking to truly understand how your employees feel and why they feel that way, the answer is a resounding “yes.” Open-ended questions bring depth and nuance that purely numerical ratings often miss. Here’s a closer look at how you should be using free-text feedback in your surveys.
Employee Experience
Benchmarking can be helpful, but it shouldn’t overshadow your overall engagement strategy. Here are three points to keep in mind when deciding who you stack up against.
Employee Experience
Benchmarking an employee engagement survey by comparing your engagement survey results with external norms can certainly offer valuable context. But it’s not the silver bullet some might expect. Here’s what to keep in mind.
Employee Experience
When designing an employee engagement survey, a common concern is choosing the right questions. You don’t want to waste anyone’s time, and you need insights that will guide real action. Here are three key considerations.