Customer Experience
0:00 /2:17 1× You’ve just shipped a big redesign. People hate it. Now what? Ever shipped an update and instantly regretted it? In this 2-minute demo, I show how to use Sunbeam to catch bugs and unhappy users fast, before the reviews turn nasty. Using HSBC’s
Hotels & Hospitality
We built Sunbeam to help you handle the flood of online feedback more easily. While Google Reviews is crucial for local search rankings, it offers only basic filtering for positive or negative feedback. Sunbeam can show you exactly what to improve so your brand always looks its best.
Hotels & Hospitality
Feedback can feel like a sea of complaints, but look closely, and often you can find hidden gems. Take this real example from The Windmill Farm hotel in Lincoln : “It would be helpful if there was some grab handles to help older people to get in and out of the
Hotels & Hospitality
In the hospitality industry, feedback can arrive in any language. It’s part of what makes this industry so exciting—you’re dealing with a diverse, global audience. But how do you handle feedback in 15 different languages without losing the richness of what’s being said? Why Multilingual Feedback
Hotels & Hospitality
Guest feedback comes in from all over the place—Booking.com, Expedia, TripAdvisor, Google Maps, or your own private post-stay surveys. It’s ever-growing, and you probably feel like you should be doing more with it. But the honest truth is that very few people find it easy to work