See how The City Hotel ranks against other hotels in County Durham

The City Hotel in County Durham achieves a commendable overall score, largely due to its excellent location and strong staff performance. Guests express high levels of satisfaction with the staff, which contributes significantly to the hotel’s positive reputation. However, there are notable shortcomings, particularly in room quality where issues with bathrooms and lighting detract from the guest experience. While the food category shows potential with decent scores, breakfast seems to disappoint many. Overall, the hotel offers a solid experience but has clear areas that need attention to enhance guest satisfaction further.