Feedback in, insight out.
There's so much of your customer or employee feedback you're not hearing.
Sunbeam's feedback intelligence engine reveals the whole story, with no manual work.
There's so much of your customer or employee feedback you're not hearing. Sunbeam's feedback intelligence engine reveals the whole story, with no manual work.
Feedback in, insight out.
There's so much of your customer or employee feedback you're not hearing.
Sunbeam's feedback intelligence engine reveals the whole story, with no manual work.
Trusted by companies worldwide...
Trusted by companies worldwide...
Trusted by companies worldwide...
Outdated tools are wasting your time.
Your current tools use 'dumb' methods like keyword counts, word clouds, and score tracking, which don't actually help you. You're left playing detective, with hours of manual tagging or keyword searches.
Other tools lie to you. Rather than analysing your feedback, they rely on 'dumb' methods: keyword counts, word clouds, and score tracking—but that doesn't give you enough detail to take action.
You're left playing detective, doing hours of manual tagging or keyword searches.
This is the future. Powerful, clear, fast.
This is nothing like your other tools. Sunbeam takes all your unstructured feedback, and simply tells you what your customers are saying in plain English, with no manual work. It's that easy.
"I use [example app] daily, but since the update, logging in is so unreliable. There's so many steps, and it almost always crashes. Sort it out!"
@angryuser007
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Users have severe frustrations with the clunky and time-consuming login process
Biggest issues & ideas
Redesign the login journey to improve the UX
Moderate fix
Fix the technical issues causing crashes at login
Easy fix
Experience Management
made uniquely simple.
Customer Experience
Collect, analyse and monitor all customer feedback from all touchpoints in real-time. Get precise issues you can fix immediately to improve your CX. No more detective work.
Sunbeam for CX
Employee Experience
Stop asking basic yes/no questions and get the real, detailed answers from employees. Get the clear insight you need to make huge positive change at your company and get happier staff.
Sunbeam for EX
Intelligent Surveys
Create modular surveys with ease and send them to thousands of people. Our intelligent survey tools collect rich, human responses that give you infinitely more insight.
Sunbeam Surveys
App Reviews
Too many reviews to count? Not sure how to achieve that next star rating?
Reveal the full story behind your app store ratings, and exactly how to improve them
Sunbeam for Apps
Guest Experience
Analyse and track trends in your guest feedback, from everywhere, and get simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.
Sunbeam for Hotels
Voice of the Customer
Seek feedback from your customers to re-engage and delight them, gaining rich insights into their experience to transform your organization.
Sunbeam for VoC
Integrate anything.
Integrate anything.
Integrate anything.
Finally—See the why behind your ratings
What good are NPS or star ratings they if they don't tell you why people feel the way they do?
Get detailed descriptions & breakdowns of the data, and track their change over time.
What good are NPS or star ratings they if they don't tell you why people feel the way they do? Get detailed descriptions & breakdowns of the data, and track their change over time.
What good are NPS or star ratings they if they don't tell you why people feel the way they do? Get detailed descriptions & breakdowns of the data, and track their change over time.
See the scores
Dive deeper
into issues
Better surveys. For free.
Better surveys.
For free.
A star rating on its own doesn't tell you enough.
Our groundbreaking intelligent survey tools collect better, richer, more useful feedback from your customers and users.
Why settle for just a star rating in a survey? Our groundbreaking intelligent survey tools collect better, richer, more useful feedback from your customers and users.
Experience Management
made uniquely simple.
Customer Experience
Collect, analyse and monitor all customer feedback from all touchpoints in real-time. Get precise issues you can fix immediately to improve your CX. No more detective work.
Sunbeam for CX
Employee Experience
Stop asking basic yes/no questions and get the real, detailed answers from employees. Get the clear insight you need to make huge positive change at your company and get happier staff.
Sunbeam for EX
Voice of the Customer
Seek feedback from your customers to re-engage and delight them, gaining rich insights into their experience to transform your organization.
Sunbeam for VoC
Intelligent Surveys
Create modular surveys with ease and send them to thousands of people. Our intelligent survey tools collect rich, human responses that give you infinitely more insight.
Sunbeam Surveys
Guest Experience
Deeply analyse and track trends in your guest feedback, from multiple sources - get simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.
Sunbeam for Hotels
App Reviews
Too many reviews to count? Not sure how to achieve that next star rating?
Reveal the full story behind your app store ratings, and exactly how to improve them
Sunbeam for Apps
Experience Management
made uniquely simple.
Customer Experience
Collect, analyse and monitor all customer feedback from all touchpoints in real-time. Get precise issues you can fix immediately to improve your CX. No more detective work.
Sunbeam for CX
Employee Experience
Stop asking basic yes/no questions and get the real, detailed answers from employees. Get the clear insight you need to make huge positive change at your company and get happier staff.
Sunbeam for EX
Intelligent Surveys
Create modular surveys with ease and send them to thousands of people. Our intelligent survey tools collect rich, human responses that give you infinitely more insight.
Sunbeam for VoC
App Reviews
Too many reviews to count? Not sure how to achieve that next star rating?
Reveal the full story behind your app store ratings, and exactly how to improve them
Sunbeam for Apps
Guest Experience
Analyse and track trends in your guest feedback, from everywhere, and get simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.
Sunbeam for Hotels
Voice of the Customer
Seek feedback from your customers to re-engage and delight them, gaining rich insights into their experience to transform your organization.
Sunbeam for VoC
We're a small team of experts
building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Retain full
data ownership
GDPR
Compliant
Robust
Encryption
We're a small team of experts
building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Retain full
data ownership
GDPR
Compliant
Robust
Encryption
We're a small team of experts building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
This is the future. Powerful, clear, fast.
This is nothing like your other tools. Sunbeam takes all your unstructured feedback, and simply tells you what your customers are saying in plain English, with no manual work. It's that easy.
"I use [example app] daily, but since the update, logging in is so unreliable. There's so many steps, and it almost always crashes. Sort it out!"
@angryuser007
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Users have severe frustrations with the clunky and time-consuming login process
Biggest issues
& ideas
This is the future. Powerful, clear, fast.
This is nothing like your other tools. Sunbeam takes all your unstructured feedback, and simply tells you what your customers are saying in plain English, with no manual work. It's that easy.
@angryuser007
"I use [example app] daily, but since the update, logging in is so unreliable. There's so many steps, and it almost always crashes. Sort it out!"
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Users have severe frustrations with the clunky and time-consuming login process
Biggest issues
& ideas
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.